Faq's

Contact Information

  1. How I contact Balu Herbals.com?
    1. Dear customer, you can contact Balu Herbals support team via Telephone, E-mail, and at social media platforms.
      1. Telephone: you can call us at +91 90305-90305.
      2. E-mail: care@baluherbals.com.
  • Social: Facebook, Twitter, Instagram.
  1. Do you have phone number to contact?
    1. Yes, you can contact us via +91 90305-90305.
  2. What is your postal address?
    1. Balu Herbals Pvt Ltd Plot No 78, anmagal, near banjara colony, Hayathnagar, Telangana 501505.

Order Information

  1. How to place an order?
    • You can place an order with Balu Herbals in 3 easy steps.
      • Step 1: We request you to please go through our catalog of products.
      • Step 2: After clicking on the selected product, select a variant and add it to your cart.
      • Step 3: Proceed to checkout and place an order with us.
    • Once the order is placed you’ll receive a confirmation mail and text message from Balu Herbals.com.   
  2. How to cancel my order?
    • After placing an order with Balu Herbals.com, you can cancel your order within 24 hours.
    • If you want to cancel your order after 24 hours, please contact the customer support team at care@baluherbals.com, or for immediate resolution call us at +91 90305-90305.
  3. Can I modify my order?
    • Yes, you can modify your order, but within 24 hours. Post 24 Hours We are very sorry to inform you that, you cannot modify it.
    • For further assistance, please contact our customer support team or mail us at care@baluherbals.com.
  4. Can I change the quantity of my order?
    • No, you cannot change the quantity of your order after placing an order with us. You can place a new order.
    • For more assistance, mail us at care@baluherbals.com or contact our customer support by calling +91 90305-90305.
  5. How do I use my wallet balance?
    • For your information, for every product you buy at Balu Herbals.com, you will get 10% cashback which you can use for your future purchase.
    • If you have any wallet balance in your wallet, the amount will be automatically deducted at checkout.
  6. How to know the status of my order?
    • Login into your Balu Herbals account by using a username and password.
    • In my account section, by clicking on my orders you will find order history.
    • You can view order or track your order by using Order ID.
  7. Can I increase or add more to an order I’ve just placed?
    • No, you cannot add or change the quantity of your order. You can place a new order with your desired size and color.
    • For more assistance, mail us at care@baluherbals.com or contact our customer support by calling us at +91 90305-90305.
  8. How to re-order?
    • Login into your Balu Herbals account by using your username and password.
    • In my account section, by clicking on my orders you will find order transaction history.
    • Thus, you’ll find the Re-Order button. Click on it which will re-direct to the cart page and from there proceed to checkout.
  9. Login not working?
    • If your login credentials are not working. We request you to please recheck if you have entered the correct registered email address and login password correctly.
    • Please try forgotten password by entering your registered e-mail address (if you are aware of your e-mail ID).
    • If you are not sure of your registered e-mail address, please follow this, How to Find E-mail ID.
    • If the above doesn't resolve the issue, we request you to please contact us through care@baluherbals.com or please call us at +91 90305-90305. Our customer support team will resolve your query as soon as possible.
  10. How to find my registered email ID?
    • If in case you have lost/forgotten your registered mail ID Please mail us at care@baluherbals.com or for an immediate response please call us at +91 90305-90305.
  11. How do I know my order has been confirmed?
    • Login into your Balu Herbals account by using your username and password.
    • You will find your order confirmation in my account section, by clicking on my orders.
    • If you haven’t found any information about your order, please mail us at care@baluherbals.com, or for an immediate response please call us at +91 90305-90305.